Poor Service

I contact Absa Bluff on Wednesday as I was referred to call my closest branch by the Absa call centre. I received a new debit card about 2 weeks ago & gave notice to transfer some cash from my Extra Savings account.My debit card is not working & due to me not transferring the cash immediately, I had to go and give notice again. There are about 4 stations at the Client Service & only 2 people working. I stood in the queue for near 2 hours to see a consultant when applying for notice .When calling on Wednesday I spoke to the manager of the branch and she informed me to please come in a see her on Friday(today 29/01/16) and she will get someone to assist me immediately as I told her I am 5months pregnant & cannot stand again in a queue for so long & also I had to take more time off work.I went in and someone was able to help me with my card only but then I was told that I would have to stand in the queue again. I asked to please see the manager as that is not what she had said when I called Wednesday.The lady went to speak to the manager & said no I would have to stand in the queue again. I am highly disgusted with the way I was treated & I am definitely going to take my business else