poor service

I went to the branch to withdraw from flexible reserve. Stood in a que for three hours, moved from one department to another to be later told that there is a hold on my account. I was informed that this can only be sorted in a week's time. On asking to speak to the manager, he said it to my face that there is nothing he can do save to wait my time. He was not even bothered by the fact that I waited for assistance for half a day which never materialise. I'm back at the bank today, though in North gate - told the hold is still and I must speak to home loans myself. I spoke to home loans, to my surprise I am told that there is no hold but it's a facility hold which does not impact my account. I'm saddened to know that the service at absa is below standards.