POOR SERVICE !!!!!

We have been trying to obtain a duplicate vehicle certificate from ABSA since 19/11/2015, FOR WHICH THEY HAVE BEEN PAID FOR. They are keeping Outsurance from being such an EXTREMELY GOOD service provider as they have always been. If ABSA does not provide the duplicate of the certificate that they have lost, my mother's vehicle claim cannot pay out. <br> <br> OUR HANDS ARE TIED !!!! PLEASE COULD SOMEONE ASSIST BY PROVIDING THE DUPLICATE DOCUMENT TO US, AS WAS PAID FOR 2 MONTHS AGO ALREADY