poor service

Went to my banker to fica my account as my account was locked when got to the branch I was told he was on course and only he can unlock my account . After 2 weeks no answer so I called him and he told me tnat he can do a visual inspection of my business. Gave him my id and prood of adress but still my accouts was locked . He told me that my account was locked by cipro . Phoned him again told him if my account is not fixed I will report him and he told me I can do as I please I then spoke to his manager n hanse and I told her that I want everything to be sorted as I need to operate on my account she told me I need documents which was already submitted im struggling since 7/11/2015 and still nothing .