Poor service

I am very disappointed with the way my application has been handled. I app**** for a credit card on the 31/12/2015 through your credit card call centre and i have emailed all the documents requested on the very same day. I was told it was only going to take 7/9 days for me to get my card. when I called the credit card call centre this morning to follow up, I was told that my app is pending outstanding documents, like really now? I emailed the same documents TWICE on the 31/12/2015, and received an email back, which was confirming the receipt of my email . I received no communication from absa cards regarding any outstanding documents, the consultant I spoke with this morning told me that they never received my email and that they don't communicate with clients if there are any outstandings, and that clients should make their own follow ups. I believe that I have been treated unfairly as a customer. I have submitted all the required documents, I really don't understand why I am going through all this. please sort out my card ASAP, my application is out of the turn around time that I have been told about.