Poor Service

There are two Absa branches at westgate. I went to the one By entrance 3, stood in a que with 3 people in front of me for an hour, only to be told the consultant that can assist me to open a savings account is on leave and i should try the branch by entrance 5. I get to the branch by entrance 5, only to wait for another hour with just one person before me in the que. Finally the consultant who says she's the only one in today to assist with accounts, helps me, but it took 25 minutes just to open a simple savings account.