poor service

I had a horrible experience with absa homeloans , i want to switch my bond to them , the call centre agent wasted my time then assured me within 24 hrs , I will be contacted ! it never happened , when it did the lady was so unhelpful , did not even know my salaries etc go into absa accounts , then calls me non stop at 6-30 in the evening ! is this the type of service you can expect when you want to switch a homeloan to absa ?