Poor service

I made loan application via ABSA cellphone banking and I received a sms stating that an agent will call me back shortly, after waiting for 3 days without any feedback I decided to give ABSA a call to follow up only to be told that my residential address has been updated by one of the agents. (for what reason I don't know).<br> <br> Now I've been told that I can not do anything over the phone until I go to an ABSA branch to update my residential address. I find this as poor and inconvenient service. Seems as if several credit checks have been done which has brought down my credit score meaning I might not even qualify with other lending institutions.