POOR SERVICE !!!!

I had a payment holiday on my account for 3 months, after the 3 months I asked for 1 more month extension because we are still receiving salary cuts at work.

I phoned on the 16/07/2020 and was told that the extension was done and my first installment will be 01/09/2020. on the 23rd I phoned again to follow up because I saw all of a sudden my account was in arrears. then I was told the payment Holiday was not extended yet for one more month and that the will escalate the matter and that the account was in arrears because of the service fees. which was never explained to me. then the debit order went off on 01/08/2020 I phoned Absa again to follow up on my payment Holiday and I spoke to a Dalarice she informed me that the payment holiday was granted and she will reverse the debit order the loan amount plus the arrears amount that they took because the account was not supposed to be in arrears that was a mistake, that was on 08/08/2020. on 13/08/2020 the money came back into my account but now my account still shows in arrears with the installment plus initial arrears amount that was a mistake, I phones several times and get told everyday the account needs to be updated they will escalate the matter but nothing is happening. I cannot afford to have that amount plus my installment to go off month end as we are still receiving high salary cuts and I see this as a matter of urgency and cant understand how it takes almost a month for Absa to update an account. your urgent response will be highly appreciated