Poor Service

To Whom It May Concern:

I am writing today to complain of the poor customer service I received from ABSA Killarney mall branch Johannesburg on 07 February 2022.

I'm unable to stop thinking of how I was humiliated and disrespected by your Customer Service Manager in front of other customers merely because the branch consultant had instructed me to sit in the wrong que as per Petrus Mahasha even when the consultant mentioned that she is the one that had asked me to sit there.

Petrus Mahasha is a very rude and pompous individuals that does not even know the meaning of customer centricity. I strongly feel that I was not treated fairly as a customer and as result my query to open an account was not resolved because of his appalling behavior, after waiting for over 30 minutes to be assisted.

I don't think customer queries are resolve to satisfaction in this branch and I don't recommend this branch for anything at all. No name tags are worn by staff inclusive of the customer service manager in that branch and that raises an alarm when you don't know who is assist you and when such matters arise one has to ask the very same individual for their full names when there's a need to lay a complaint.

I don’t think my money will be in the right hands!

Attached reference number for my query: CPN-HT2-HY2-783

Regards