Poor service

I app**** for a personal loan which was aporoved, the consultant Nadine has not come back to me. I have phoned 8 times and no one in the call center is able to assist me, a consultant told me to go to an absa branch which i did oniy to find out that i need to re do my application. This is a real inconvenience. Iam really frustrated with the poor service and have been a loyal client to absa bank. Iam concidering withdrawing my loan and moving to a new bank, this is completely unacceptable.