poor service

On the 28/11/15 I try to withdraw the money on the ATM but unfortunately the machine swallow my bank card, I report the matter immediately but money was still withdrawn after informing the consultant to block any transaction. I then went to Absa branch to report the ***** case and they said they will get back to me in 4 working day but never receive a call from Absa. I would like to inform you with regard to the matter, I'm highly disappointed about the service from my bank. Please assist so I can get informed response with regards this matter and please better service in the near future from Nicolas Sihlangu Tell: ***