Poor Service

on18/11/2015 i stopped at Absa to deposit some cash in to my Credit card so i could make a payment. I used the atm that is situated outside the branch. Machine Accpeted the money but just continued to count. eventual giving me a note to say that there was a problem and i should contact the nearest branch and rebooted. I was told that it would take up to 9 days to resolve and, to this day, I have not received a phone call from anyone regarding the complain. I have had to phone them to ask for progress. I went in to the bank a few days later to find out why i was not called, and i was told that they are off line and cannot give me any answers. I asked for a ref. no. They could not find it. The filling was just put in to the drawers without any order (this is my opinion). I phoned again later in the week and was told that i will get a call to give me an update. i did get a call to say funds will be put in to my account by Monday the latest. Went in to branch today to check if it was payed back - was told i would get a call to give me an update and again, no call. I found the service at the new branch LAUGHABLE! <br> This is the second time I've had no joy getting my money back from ABSA.