Poor Service

I am trying to follow up regarding a passport application with Absa Towers North but they simply do not answer their phones at all. The phone rings off the hook with no response.

To make things worse Home Affairs doesnt bother answering as well. You can hold on for hours without a response. Supposedly the branch applications is quicker but certainly not in my case??? My application was submitted on 3 Jan 2020 and if i track it says it hasnt even started printing yet.

I know of other people including other family members who got their passports within 7 to 10 days.