Poor Service

I opened a gold cheq account at wynberg branch on the 21/10/2015. I took my proof of residence, my latest payslip and original ID. I received my account number and my bank card. When i went to the atm this morning i could not draw money, when i went to the branch i found out that there is a FICA lock on my account. My argument is, after a week, surely i should have received a phone call if there was an error with my documents. My salary was paid into my account, i am unable to access my funds. This cause me huge inconcenience. My son could not go to school, i had to run around and come late to work as i was unable to access the funds in my account. I called the call centre twice today, went to the branch twice and still no assistance. I regret moving my business from Capitec to Absa as i have never had any bad experiences with them. The consultant Nijme at wynberg branch is very helpful and she go the extra mile when i get there but the back office which she cant control and who has to remove the lock is delivering poor service as Nijme has forwarded two emails to them already and no response. I already regret my move over to Absa and is highly annoyed and disappointed.