Poor Service :(

A consultant from Absa Avios credit card called me to offer me a Avios credit card. I accepted the offer and he did the application under my ****en name and said it is fine. A week later, the courier company calls for delivery and I confirm my initials just to find that there was one initial of my name missing and UTI advised that they are unable to issue the card and said they would email absa to re-issue the card in my new surname have them update my initials. After a week nothing happended, I called Absa and they advised that they have no request to update my details and that i need to go to a branch and take my i.d, proof of residence, etc etc. which i did. I called Absa again after 5 days Just to find out that Absa branch did not send the request to card division to issue a new card. So now i have to wait another 5 to 7 days they say! I mean really, does it take that long to issue a card??? I had a very bad experience with Absa, it is my first time going into an Absa Branch and dealing with \Absa". Never again! Inconvenience is an understatement! I dont see why I as the client have to keep calling and following up. Someone is clearly not doing their job."""