JS
Janidean S
1 reviews | Active since Aug 2020
28 Jan 2021, 10:10
Poor Service
Absa did not inform me that my account is on hold because they need and they need documents to FICA my credit card account. After embarrassing myself at the shop for a card that is declining i emailed them more than twee weeks ago and up to date the hold is still not removed. I emailed them twice for an update and no response has been received. This is bad service
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Absa's replyOfficial
28 Jan 2021, 11:33Dear Janidean, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next two hours. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply28 Jan 2021, 11:33
Official
Dear Janidean, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***6 . I will review the matter, and provide you with an expected timeframe for further feedback within the next two hours. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd