LG
Lize G
1 reviews | Active since Apr 2024
24 Jun 2025, 11:27
Poor service
I have been struggling to get a payment that was made for Funeral Cover into the wrong (closed) estate bank account to be paid into the correct bank account. This is going on since January 2025. All documents were submitted, all proofs were submitted a few times already. But still, they cannot assist and do not understand.
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Absa's replyOfficial
24 Jun 2025, 11:50Dear Lize Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe
Absa's reply24 Jun 2025, 11:50
Official
Dear Lize Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards,Group Customer CareVanessa Crowe