RH
Robert H
1 reviews | Active since Jun 2020
04 Jun 2020, 06:54
Poor service.
I requested a settlement figure on the 23:05:2020 and settled it on the same day.I sent proof of payment on the 25:05:2020.The debit order was still taken off and I requested it to be reversed.I received a case number via an automated machine.Sent a couple of emails already for an update as I need my money to eat.Please help.
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Replies (2)
Absa's replyOfficial
04 Jun 2020, 10:41Dear Robert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,Lebogang Masiane Group Customer Care
Kind regards,Lebogang Masiane Group Customer Care
Absa's reply04 Jun 2020, 10:41
Official
Dear Robert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,Lebogang Masiane Group Customer Care
Kind regards,Lebogang Masiane Group Customer Care
RH
Robert H's updateReviewer Update
04 Jun 2020, 10:47Thanks.Awaiting with anticipation for your response.
RH
Robert H's update04 Jun 2020, 10:47
Reviewer Update
Thanks.Awaiting with anticipation for your response.