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PHINDILE M
1 reviews | Active since Jun 2014
07 Feb 2023, 08:45
Poor service
Absa debited our account twice in one month on our home loan account, we called them 2 weeks ago for a reversal and they informed us it will be reversed in 48 hours. 2 weeks later still no money everyday its a new story how are we supposed to survive through the monthly really. This is ridiculous and inconveniencing to us can someone please resolve this ref: C-***6.
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Absa's replyOfficial
07 Feb 2023, 11:03Dear Phindile Mwelase Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply07 Feb 2023, 11:03
Official
Dear Phindile Mwelase Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw