Poor Service,

I have been banking with Absa for 15 years... I app**** for home loan on 9 July 2015, to date I have not received my response from them 2 weeks later...and counting . 3 other institutions namely FNB, Nedbank and SA home loans have responded with my final approval, and in the interim, they completed credit check, ID check, valuation of the property, all within 4 working days. I received response from the above institutions by 16 July 2015.<br> <br> Absa have cited credit/ID check as the primary delay, yet I bank with them, my savings are with them, including my credit card? <br> <br> Why should I remain with such poor service???? I might as well switch banks