SR
Sesi R
1 reviews | Active since Jan 2020
11 Jan 2023, 09:04
Poor service
I logged a claim on 28 December 2022, to date I have not received any feedback. 3 to 5 working days has lapsed. It takes 60 minutes to speak to a call centre agent. I don't know which channel to use to receive feedback. If the premiums were not paid on time I would have received a feedback by now. It is very unfair and unprofessional to be experiencing such delay from an insurer.
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Replies (2)SR
Sesi R's updateReviewer Update
12 Jan 2023, 15:10Still waiting for a reply
SR
Sesi R's update12 Jan 2023, 15:10
Reviewer Update
Still waiting for a reply
Absa's replyOfficial
13 Jan 2023, 09:10Dear Sesi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayCustomer Value Management
Absa's reply13 Jan 2023, 09:10
Official
Dear Sesi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayCustomer Value Management