poor service

I walked in to a branch straight to consultant queue where there's a (consultant reception) not doing her job oof welcoming clients bt rather gigggling on her computer.I sat that not knowing I have to mention wat I came to do since she didn't show interest to me in the first place.so another 3 customers walk in after me she greets them with a smile cuz they white nd after that she only ask me then wat I came to do nd dat I will be helped last bcuz I didn't give her my name.that branch is full of ******. And apartheid that they even use afrikaans as their business language.they only have 2 tellers..that invironment is just too awkward they don't treat people with intergrity and fairly like they claim to.that is the worst branch I've ever been to.