Poor service

I had an accident about 5 weeks ago - my insurance has already paid absa I'm just left with shortfall. I spoke to A lady by the name of Shana and she said one of the people from the account department will phone me to make an arrangement for the shortfall - no one has ever called me back. Then I contacted this number: *** for assistance they gave me 2 numbers that just ring - no answer, the first one I have been trying for a week its *** - Selina and *** - That's Yvonne Sithole. I need a call from this guys ASAP.<br> What's so damn hard for them to pick up the phone and phone me back regarding this matter. they just delaying so that it can be too late for the first pay date after the accident. Hopefully my next car won't be with such ******** people.