Poor service

Logged a complain nothing was done. No one bothered to hear my problem. I switched to Absa from FNB and they switched to money builder account and switched my debit orders to the same money builder account. At the timevo debit orders all my debit orders did not go through and had to go to the branch and open a new cheque account in order to have access to my money. I lost a lot of money money due to unpaid debit orders and absa did not sure any remorse. I paid debit orders manually after and the very same company did not clear my account and it was in arrears and affected my credit score. This month same thing happened after they indicated that my debit orders will go through on the 26. I made manual payment but now im receiving nasty smses from absa when I see the payment made indicating advance payment. Im so ****ed to the fullest and regret for switching to absa