Poor service

Good day, It is with disgust that I have resorted to writing to you regarding the experience and poor treatment I have been subjected to by your staff member Mamolele Ngoasheng who happens to my relations manager. I do not know what part of relations she is managing with regards to my account. I have sent her email which she does not respond to. In the past 3 days I have called her 4 times which she only responded to one call and said she was too busy she will return my call, which she did not. On the other incidents she simply rejected my calls. As a business owner I strongly feel that your representative is doing injustice to your business which she should be dealt with harshly. I doubt it very much that she would just pick me out of the other clients that she deals with to treat in the manner she has. I honestly do not need a favour, all I would like is service from my bank. Whilst we are at that I need to get a call from you confirming a new relationship manager. Kind regards, Sfiso Vilakazi ***