VM
Vinolia M
1 reviews | Active since Jul 2018
31 Aug 2020, 10:55
Poor Service
I'm so disappointed with Absa Funeral Cover. Claim was submitted on Tuesday 25th of August and the funeral was on Saturday the same week and I was told I will get feedback after 48hrs, I waited still there was no feedback, had to borrow money for the burial to continue, had to call them on the 31st of August for enquiries, I was told that my claim was not assessed. I'm so disappointed with the service I got from them
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Absa's replyOfficial
31 Aug 2020, 15:13Dear Vinolia Maruping Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
Absa's reply31 Aug 2020, 15:13
Official
Dear Vinolia Maruping Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care