Poor serive delivery just to open absa bank account

on the 26 October 2020 I app**** on line for savings account at absa, I received an email back saying they received my application and there is certain documents I need to send through and consultant will contact me. No one ever contacted me, I app**** again end nov -beginning dec and I received the same message ,then I contacted absa and the lady I spoke to was helpful and said she will take the case number and make it urgent for them to phone me.

08/12/2020 I got a call the phone literally rang 3 times and the call ended , so when I searched for the number it came up as absa number but if you call the number back it says number does not exist.

I hoped they would have made a bit more effort and maybe try to call again , and they never did. This morning I called in and this gentleman picks up the phone. LOUD laughing and talking in the back ground as he ask how he may assist me. I don't know id this guy was working from home or what.

I explained to him the whole situation about making application twice and trying to apply for an account since October and I still don't have the account and if someone can assist me online.

AFTER ALL THAT EXPLAINING HIS RESPONSE WAS HOW CAN I ASSIST YOU !!! Clearly he was more to do with the people in back ground than to listen and assist me. I was so furious I just told him im not interested in this account anymore .

What poor service delivery