Poor response to complaint/Unable to cancel session over policy

<p>I am attempting to cancel 1 of my policies, but was told it was ceded to ABSA (apparently the Business Bank Division.) I do not recall every ceding a policy to ABSA business bank. The local branch could not help. On 21 October 2016, we lodge a complaint with actiononline, but so far have only received automated e-mails, or e-mails stating that someone would come back to us? So far, no resolution!</p>