POOR Response to complaint

ABSA - Exorbitant Bounced debit order charges I was retrenched at the end of January 2020 and with no income the debit orders going off my cheque account were returned. The account is overdrawn due to R3750 worth of R150 / debit order admin fees. I called the call centre this morning and they said ABSA normally does not reverse these charges?? Retrenchment was not my choice - surely the bank can reverse these exorbitant fees to avoid putting me into an even more dire financial situation?

So, i get the following feedback from ABSA :

Good day Leon,

We refer to the below and advise that matter has been investigated by mandated officials. The request to reverse the unpaid fees on account has been declined. The fees on account are as a result of unpaid debit orders as well account overdrawn. Client should have made contact with all companies with existing debit orders to request them to cancel these debits or make affordable payment arrangement.

The client may contact this number ***to make a affordable payment arrangement.

We thank you so much for the time you took to communicate with us.

REALLY ABSA? You earn billions but this is the best you can offer??