NG
Natasha G
1 reviews | Active since Jul 2015
03 May 2019, 15:29
Poor response times and incompetency abounds
I'm a Premium Banking client and have emailed Premium Banking regarding my bond and have to date (almost one week later) not received any responses. At this stage, I don't understand why ABSA would have a Premium Account when the service it offers is anything but Premium. ABSA has undertaken a whole new re-branding to refurbish their image among South African's. Perhaps more effort should be given to improving the basic services you provide to your customers instead of focusing on the bells and whistles.
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Replies (2)
Absa's replyOfficial
06 May 2019, 12:10Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply06 May 2019, 12:10
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
NG
Natasha G's updateReviewer Update
14 May 2019, 11:24Dear Daphne,
Thank you for your prompt response to my complaint. I am very pleased with the service that I received from Adele Joost - she was able to make the necessary changes efficiently and without me having to spend hours in queues at the banks. ABSA staff like you and Adele are doing a great job in retaining ABSA's customers and I do hope that you are duly recognised for this. I will be doing a separate compliment to you and Adele on Hello Peter.
NG
Natasha G's update14 May 2019, 11:24
Reviewer Update
Dear Daphne,
Thank you for your prompt response to my complaint. I am very pleased with the service that I received from Adele Joost - she was able to make the necessary changes efficiently and without me having to spend hours in queues at the banks. ABSA staff like you and Adele are doing a great job in retaining ABSA's customers and I do hope that you are duly recognised for this. I will be doing a separate compliment to you and Adele on Hello Peter.