poor response from ********** company

I have been trying the re - finance the residual on my car, which I was not even told about by Absa or the sales people at Nissan. After almost 4 months they have not gotten back to me and now they have issued another company rights to repossess my car even though I have still been making monthly payments. This is poor service and needs to be sorted out. Absa are quick to put someone else's livelihood at risk when it suits them but are unable to return a phone call or even supply the documentation necessary.<br> <br> Are they just money hungry like our president or do they actually care about the customer who has been paying them for the last 5 years.