poor response / feedback

App**** for a loan as i had received an sms stating i had been pre-approved... sent necessary documents.. got a reply stating a consultant would be in touch.. heard nothing.. have called absa three separate times to complain whereupon i am told my application has been bumped up to management level and someone will call me the next day... needless to say still not a single call or email from absa..i have banked with absa for several years now and can't believe the service i am receiving... appalling...