Poor response and lack of assistance from ABSA

2017/05/28 - mail send for assistance 2017/05/29 - detail send as requested 2017/05/30 - received a standard copy and paste message to which I rep**** that I expect more from my bank to assist me as well as a mail that I did talk to FNB and they say ABSA must reverse the transaction 2017/06/09 - again request assistance 2017/06/09 - received the same copy and paste message again from Mmabatho Mathebula and I request him that I do not want to deal with him any further and he must please refer me to someone else 2017/06/12 - I received again the same copy and paste message...by know you must pick up the tendency of poor *********** communication from ABSA 2017/06/13 - I again ask for assistance 2017/06/16 - after no response from ABSA I again ask for assistance 2017/06/19 - still no response from ABSA so I inquire again 2017/06/20 - received a mail without an attachment that they refer to 2017/07/04 - again requested feedback as somebody phoned me and promise that he is looking into the matter. 2017/07/06 - send a mail again requesting assistance 2017/07/10 - send a mail again requesting assistance 2017/07/12 - send a mail again requesting feedback 2017/07/18 - send mail requesting feedback 2017/07/21 - send mail requesting feedback 2017/07/21 - talked to Yolande Fourie. will look into my complaint. Send all mails to her 2017/08/11 - Phoned Yolande. Mail address wrong. Gave me new mail and will phone me after 10min if she did not receive d my mail. send all the mails again 2017/08/18. - send mail again. no feedback received on my mail and no telephone call 2017/08/22 - phone Yolande and leave message with Charles to call me back. Also send mail again "Hi Yolande,

In our telephone conversation you mentioned that I had you e-mail originally wrong and it is without the dot between your name and surname. I changed that and you mentioned that you will phone me after ten minutes if you have not received my mail.

I send it and received no telephone call thus assuming you received my mail….but now I do get no response. Not even a “dear Mr De Beer, you are not that important to ABSA and is a low priority. Please give us a few weeks to get to your complaint”, then I would have understand.

It is now 12 days later and I’m still waiting