Poor relationship execution from Durban SME manager

I needed to open a new current account as a sole proprietor, so I sent an email request to Vinay Serpaul, my assigned Relationship Executive for SME:Durban Central Area on 4 April 2023.

I needed the new account as well as a bank confirmation letter. How difficult can that be?

Well, it's now 18 April, exactly two weeks later, and there's no sign of the new account, nor a bank confirmation letter.

So I sent him this email now:

Yesterday afternoon when I called you, you sounded surprised that Rose hadn't sent me a confirmation letter, but I'm tired of the good cop bad cop routine.

I'm really disappointed in YOU because you're meant to be my Relationship Executive, and you have executed nothing of any value to me.

You have not kept me updated, you have NOT followed up on promises to get back to me when YOU made them yourself.

I have NO RESULTS to show for all my emails, calls, and message requests to YOU for updates.

I requested your help with a new account opened and a letter confirming this 14 days ago (4 April) and based on the no-show of the bank confirmation letter, you have got exactly diddly squat done.

So, I would like to request:

1. A new Relationship Executive be assigned to me from tomorrow. Please confirm how this needs to be done. 2. That you EXECUTE the bank confirmation letter for the new current account today and ensure that letter reaches me before 3pm today. 3. That you keep your eyes open on Hellopeter for a review.

There. That should do it.