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Prudence M
1 reviews | Active since Oct 2015
10 Jun 2020, 15:14
Poor que control, poor management and poor service
I was at the bank from 9h00 in the morning, they closed at 15h00, I was not even helped. They had only two people working at the customer quiry, through out the day, I wanted money from the notice account and still, a transaction that take less than 10 minutes, I had to wait for 6 full hours, the service is very poor in this branch the worsed part is that it is the only branch in Mokopane.
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Absa's replyOfficial
10 Jun 2020, 17:13Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply10 Jun 2020, 17:13
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd