Poor proffessional cliental knowledge /service

As a young professional doctor who recently started working I found that the support from Absa was poor. I upgraded my account to premium but the service I found from Absa in a whole was truly shocking

I recently lost my student credit card and app**** for a new one online, however, the one they sent me was another student credit card, and I had to pay for it. Clearly it shows that they do not know there customers profiles well when you have updated it already

With proof of income for 3 months I app**** for overdrauft but this too was declined

As a young proffessional doctor I would not recommend absa to any of my colleagues family and friends because clearly they have no idea or care w.r.t banking