Poor Product knowledge and Attitude

I did a Cashsend transaction of R600.00 before i transferred funds to my AVAF account. The recipient received a "chatwallet" text as well notifying them of the amount but not the withdrawal ref. The recipient never received the withdrawal ref, when i followed up with Absa I was told my account had insufficient funds. How is that possible when the amount i transferred out was greater than the amount sent? Today, i have a "insufficient funds" charge. To top it up, I had a Tebogo Sharon Galushi call me today supposedly from collections who clearly did not know what she was talking about, let alone total disregard of customer care - Please listen to the call before calling me back. the insufficient funds issue, I'm raising it today because it isn't the first time i was erroneously charged the fee. I let it slide the first time round cos the amount is small. With regard