Poor product advise and Poor service from Absa

Absa does not sell the best products to their clients. I tried to downgrade my cheque account yet instead find myself sitting with worse bank chargers. I was advised to move or should I say was offered a worse option from the absa. And now I'm told I need to go into the bank to change the account yet I moved to this expensive account telephonically. Also I have being trying to downgrade my credit card for months now but seems absa personnel are failing to action this after following up for about 4 times. I've been a client of absa for +15yrs and I really the Poor product advise and Poor service from Absa is unacceptable.