Poor private banking service from ABSA

I went into ABSA Cape Gate branch at 09:00 this morning but faced such a long queue and had to turn back. But then again why must I go to a branch and stand in a queue when I pay for a private banking service this besides all the additional charges for notify sms’s I must now pay for this neglect from my private banker. Don’t understand why ABSA allows “manage online notify” on my profile only to add additional contact but not remove a contact. After being a ABSA client for over twenty years you pay for the inconvenience at ABSA.

I always comment on hello Peter both positively for good service or negatively for bad service. I do believe that the answer is not in the complaint but the resolve. In this case Michka completely and timely resolved this matter for which I am grateful. However ABSA need to review their business processes and systems to facilitate a smooth and practical use of eservices using the app or online banking. Don’t only cater for adding a notify me contact but also make provision for deleting a contact under managing notify me contacts on an online profile. Also when a private banker goes on leave forward an “out of office” reply email in response to an email from a client as in this case indicating a return to office date. These are basic business practices that reflects the professional standards or lack thereof of a business.

Christa was the worst private banker I ever had Muneer Bata Bloemfontein was the best