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rudi A
1 reviews | Active since Apr 2013
22 Feb 2021, 13:27
Poor premium banking consultants.
Why can the premium banker consultants never assist with any query. They are basically obsolete. I have been a premium banker for years and don't think they have resolved or meant anything for the service ABSA said I would receive. This facility as explained is a one stop shop to manage all transactions but this is far from the truth. They would just direct you to another department or say go into a branch!!!
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Absa's replyOfficial
22 Feb 2021, 13:41Dear Rudi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply22 Feb 2021, 13:41
Official
Dear Rudi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care