poor, poorer, and poorest service from absa trust

Absa Trust - on their website they advertise this "Ensuring easy and comprehensive estate administration". The only people it is easy for is Absa. They do very little and pocket their portion of the estate. For the heirs the estate administration is extremely poor and complicated. I've been dealing with them for approximately 3 years and the service is so poor that its non functional. In particular one of their consultants, a Specialist Estate Administrator, seems to either be on leave, on training or sitting at her desk doing nothing. She has no regard for any of the heirs waiting/needing their inheritance.