POOR poor service from ABSA

My business account bank charges was R170 per month as I agreed with Vasti Stevens from ABSA mall@Reds on a Business essential package. A few months ago my bank charges suddenly went up and was way more than the R170. I contacted Vasti Stevens and she said that my account was linked to KDA Molobela. Vasti forwarded my request as to why my bank charges are suddenly higher. They promised that KDA Molobela will contact me within 24 hours. Two days later I tried to contact KDA Molobela, but she wasn't available. Daniel spoke to me and promised that he will let me know regarding the higher bank charges. It is now 5 days later and I haven't heard a word from KDA Molobela or Daniel. Will you please sort this out ASAP and transfer my account to somebody at the mall@Reds branch, because it is difficult for me as a business woman to try and speak to somebody at a call centre that is not available and doesn't come back to you like KDA Molobela. It is so sad that the only way to get service from ABSA is to post on hellopeter.