Poor Poor Service from Absa

I have a student account with Absa as I am still a student. Usually every year Absa sends me a text msg or an email stating that i need to provide them with proof of registration to continue with my student cheque account. I checked my bank statements and viewed that i was being charged the normal cheque account rates. I went to ABSA adderly street and the consultant said that it was my responsibility to send proof of payment and not ABSA's responsibility to request it. I asked how I could cancel my account then and she started giving me a bad attitude. I am disgusted at this treatment as i have been an absa client for almost 15 years. I will now open another bank account and transfer all my cash out of the ABSA account. No wonder ABSA are struggling in this economic climate. Poor Poor Service!!!! Not only from the consultant but changing my account status to take more money from me is *****ing!!!!