Poor Poor Service - dont know about the xtra Mile!

I have been experiencing a while now that the RVN number when requested is not coming through immediately. Not just today, but other days as well. I know for a true fact that I am not the only one having the same problem.<br> I phoned internet banking, been told that the RVN number has been send and rather to contact my cell phone provider and check with them why i dont receive my sms's? Just before I entered ABSA online, I received an sms from Standard Bank! Great! The sms service is working, right?<br> Now, because I can't get the RVN number, I can't load this beneficiary. In the past you could phone internet banking and they would load the beneficiary on your behalf. Those were the days when you use to get proper service. The assistant online at ABSA tells me she can load the beneficiary for me, but will need the RVN from my phone! Goodness! Asking why can't you load the benefeciary for me, I been told they dont do it anymore.Now what the hell was the point to do a security check with me, to find out if I am the account holder! Every one is jumping on the bandwagon of automated services that can't walk the extra mile for a customer. 30 yrs with ABSA, maybe time to look at FNB now