Poor poor service

I regret that my last claim at ABSA Home Owners Insurance AGAIN has to end up with me issuing a complaint before anything happens. I submitted this claim on 22/03/2018. Today it's 2 months later and I haven't received any feedback! I call almost on daily basis to find out what's happening. Every time I get the same old story, that the claim is referred to this and that manager or it's now with the specialized team. How long does this have to take? Today I called and spoke to a friendly gentleman who helped me and told me that the claim is now in the hands of the manager (I think he said her name was Daphny) and that I should just hold on while he speaks to her to find out what the latest update is on the claim. I must have held on for 20-30 minutes after which the line was just cut!

The claim was for flood damage, which I had to start repairing using contractors at my own expense. I lost a tenant due to the damage which is a huge financial loss for me. My expenses and losses are so high at this stage I can almost not put food on the table for my family.

I have NEVER had a good experience when submitting a claim with ABSA.