Poor poor poor service

<p>The end of July I app**** for a credit card with Absa, as I've been an Absa client for very long, and was asked to send through my requested documents. I did so and did not hear anything for about 2weeks. Eventually on the 13th August 2016 I got a call to let me know I have been approved. I then accepted the quote and received the email for the quote for my reference. I then drew a statement a week or so later just to check and my credit limit is less than half of what I have been approved for. I am sitting at an Absa branch to solve the problem and it was said that my application has been recalculated and the limit has been changed. How is it that NO ONE made any contact with me and discussed this with me? NOW it's gonna take an extra 2-3 working days for this issue to be resolved which is a great inconvenience to me and a big disappointment as I've NEVER had any problems with Absa in the 10+ years that I've banked with them. </p>