POOR POOR FRUSTRATING SERVICE

i am not very happy with their service and process , I app**** for a holiday period in DEC for January But they deducted the funds in Jan,I have been calling for the refund and been told excuses that the refund will be loaded,it is WEDNESDAY im told that they are still waiting for an approval but the request was done on a ,MONDAY and i was told it will take 72 hours,i asked to speak to JEREMIAH in collection dep and i am being put thru to different departments,very very poor service , what a nightmare to deal with ABSA VEHICLE ASSET FINANCE CLIENT SERVICES.