Poor poor customer services

I for one, was utterly disappointed with the services and tone that I got from one of the managers(Gugu Nxumalo) at Absa Maponya Mall. As an elder man in South Africa I felt disrespected. The services given was poor as well. Absa, is a big brand and not a Mick mouse establishment. The manager could not provide assistance when the qué was clearly long and she failed to explain the qué not moving. I am an understanding person, but do not take rudeness as if we are not knowledgeable about the banking system. This grievances was shared across all people in the line. Accountability and transparency should be prioritised by one of the biggest banks in the country.