Poor poor customer service on reversal

After buying a car and transfering the money to capitec not recieving the car i went to absa the next morning first thing,after no assistance from anybody at vereeniging absa i had to call and do the report with an operator,after the operator not being of much help and telling me that i have to sent an email i also went to capitec and they assisted to stop the money in the sellers account and "froze is"after which the seller contacted me and ecplaint it was a mistake but assisted me with bank statements showing the money is frozen and doesnt show on his app.email was also sent the sam day to absa,since 22 august i have been sending email after email after email to tey and get my money back from capitec but absa is too lousy to sort this problem out,now after months has passed they say reversal can only be done within 30 days but my request and everything was sent in the next morning?this is poor customer service and i wil keep going higher and higher with my complaints until i get a answer that makes sence for my request was sent is next day you as absa failed to do your job